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In 2004, Bob Old was looking for a good, reliable car for long-distance driving. He chose a Toyota Prius, and he's been driving it ever since.

You would think in those 11 years, putting on an average of 40,000 miles every year, he would have experienced some breakdowns or major repairs.

Bob says no. He's had to replace parts here and there, but only relatively minor ones. The battery for instance, potentially the most expensive part to replace, has been doing its duty tirelessly this entire time.

So how can you have a car as lasting as…

"I started working for Bernardi Toyota when we were located on Union Avenue in Framingham. Our dealership now was just dirt on the ground at that time."

Adan Ortiz is one of our technicians at Bernardi Toyota who is loyal, efficient, and genuinely enjoys his job. But what makes him stand out even more? Adan has been with Bernardi Toyota for 24 years. He started off working the lots, and then transitioned into becoming a technician.

"To be a tech, you need to like to fix cars. You need to be good with your hands. You need to be smart…

"There's a reason why I've been here for ten years. I'm treated well as an employee and it makes it easy to do my job the best that I can." Joe Cappa, one of our parts counterman, hasn't just been at Bernardi Toyota for ten years; he's been in this industry for 23 years. Starting at just 19 years old, Joe went from washing cars at night to taking a job opening for a parts position at a dealership, without even knowing a thing about parts at the time. After learning what it took to…

"I'm a car guy. I'm the tinkerer. I like to work on things in general. I've been told I have an obsession with car parts." Bob is not just a service advisor here; he's a service advisor with a strong passion and commitment for what he does. Bob attended the Universal Technical Institute in 2005, and since then has had experiences in other dealerships that have led up to his job at Bernardi Toyota. After his time at Universal Technical Institute, Bob worked for Mercedes-Benz and then Volvo, whe

"I love seeing employees become winners." John Dowden is our service director here at Bernardi Toyota. For him, one of the most rewarding parts of his job is the privilege of witnessing our service employees grow with confidence and skill. Directing one of the top 5 service departments is surely a rewarding experience and position John gets to be a part of every day. John has been with Chrysler and Dodge, and also Kia before his time at Toyota. He's been our service director for three years an