Employee Spotlight: Joe Cappa

"There's a reason why I've been here for ten years. I'm treated well as an employee and it makes it easy to do my job the best that I can."

Joe Cappa, one of our parts counterman, hasn't just been at Bernardi Toyota for ten years; he's been in this industry for 23 years. Starting at just 19 years old, Joe went from washing cars at night to taking a job opening for a parts position at a dealership, without even knowing a thing about parts at the time. After learning what it took to be involved in the parts department, it was a perfect fit for Joe.

"There's so much to learn and you need to have great attention to details," explained Joe. "One of the most important things is completing a task, start to finish."

Some of Joe's tasks consist of wholesale, managing tire inventory, and stocking, just to name a few. "I am an expert; this is my chosen field. I take my job seriously, and I try to do it professionally and the best that I can," he said. Joe is a fan of solving problems that challenge him, such as figuring out what may have gone wrong in a specific parts order, or if parts numbers get mixed up. The challenge is rewarding to him -- getting to the bottom of things and preventing them from happening again.

"In parts, it's a very professional and knowledgeable staff; we've all been here for a long time. We've always been striving for perfection. I'm a perfectionist to the tenth degree," said Joe.

If you were to walk through our parts and service departments, you may see a lot going on: vehicle after vehicle being worked on, boxes and boxes piled up on one another, parts being packaged and ready to be sent somewhere else, and phone calls coming in one after another. 

"It's pretty busy here, but I like it. You have to prioritize and do things fully until the end. This is a wholesale business, and we've got drivers on the road all the time," explained Joe. "Most business is through our service department, and we provide them the parts that they need."

Between our service and parts staff, you're in good hands when you bring your car into Bernardi Toyota for service. These two teams produce nothing but excellent results; working together to make sure you drive away with a safe and secure vehicle. 

"I've been in this business for a while now, and this is the best department I've ever worked in. Professionally run with a great process. We all support each other and ask questions; we learn from each other," said Joe. "You're never on your own and we communicate well."

When Joe isn't at work, you can find him playing an intense game of volleyball at Nashoba Valley. Playing for over ten years now, Joe has been on multiple teams and plays at least three or four times a week. Similar to his job at Bernardi Toyota, Joe's ability to work with a team is what makes him strive in the activities and work that he is truly passionate about.
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Categories: Social, Parts, Service, People
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