In mid-December, project contractor cm&b, inc turned over Phase 1 of the Bernardi Toyota renovation to the dealership. Now the all-new Service area is occupied and assisting customers. The Service Adviser area is completely new, with a beautiful tile floor, all new furnishings and a cashier counter conveniently located within the Adviser area. The Service Drive has been expanded and includes new high-speed overhead doors at the entrance, a new tile floor and valet station and an open ceiling feature that makes the drive brighter and roomier.
On the other side of the Service Drive our clients will find a completely renovated customer lounge and café with new and comfortable furnishings. Two flat-screen TVs enhance these areas and a coffee bar offers complimentary beverages and snacks. For those who prefer to use their wait time to work or browse the internet, a business center offers individual work stations and a quiet atmosphere. Customer restrooms have been enlarged and fully renovated as part of the Phase 1 work.
Now that the Service staff has returned to its original but all-new home and the Service Drive is back in use, traffic in and around the property is greatly improved. We advise all visitors to use caution throughout the duration of the project, however, as we will still be experiencing a number of sub-contractors and materials deliveries to the site which often involve large vehicles and/or heavy equipment.
Phase 2 work has begun and the showroom has been divided approximately in half, with this phase work concentrating on the northern or rear part of the sales area. Removal of showroom tile begins with this phase, and the existing Finance Offices will be renovated with new paint and carpet. The sales staff area will also be upgraded with new finishes. Phase 2 has a short duration but a great deal of intensive work will be involved.
As with any construction project certain inconveniences are encountered and the Bernardi Toyota job is no exception. We strive to minimize challenges to our customers and we appreciate your understanding and patience during this process. If you have any problems or suggestions we want to hear from you! Please feel free to speak to Mike Knox, General Manager, General Sale Manager Joe Chang, Service Director John Dowden or Parts Director Bernie Geddry. All are typically on-site daily and available to assist you. If you prefer, you may email Mike Knox at Michael.Kox@bernardiautogroup.com with comments, complaints or suggestions.